Data Privacy Policy

Introduction

deltahubluae Ltd ("we", "our", or "us") is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, and protect your personal information when you visit our website or use our learning analytics services.

Data Controller Information

The data controller responsible for your personal data is deltahubluae Ltd, a company registered in Ireland with registration number CRO857496. Our registered office is located at Dame Street 105, Limerick, V96 9051, Munster, Ireland.

Data Collection

The data we collect may include the following categories of personal information:

• Contact Information: Name, email address, phone number, and postal address when you contact us or request our services
• Professional Information: Job title, organisation name, and professional interests when relevant to our educational analytics services
• Website Usage Data: IP address, browser type, device information, pages visited, and time spent on our website
• Communication Data: Records of correspondence when you contact us through our website, email, or phone
• Technical Data: Login information, cookies, and other tracking technologies as detailed in our cookie policy

How We Use Your Information

We use of your data for the following purposes based on legitimate business interests and legal obligations:

• Service Provision: To provide learning analytics services, respond to enquiries, and deliver requested information about our platform
• Communication: To communicate with you about our services, respond to your questions, and provide customer support
• Website Improvement: To analyse website usage patterns and improve our digital presence and user experience
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements
• Marketing: To send you relevant information about our services where you have consented or where we have legitimate interests

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please refer to our cookie policy.

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Consent: Where you have given clear consent for us to process your personal data for specific purposes
• Contract: Where processing is necessary for the performance of a contract with you
• Legal Obligation: Where we need to process your data to comply with legal requirements
• Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data in the following limited circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and providing our services
• Legal Requirements: When required by law, court order, or government regulations
• Business Transfers: In connection with any merger, acquisition, or sale of company assets
• Consent: With your explicit consent for specific purposes

International Data Transfers

As an Irish company operating within the European Union, we primarily process data within the EU/EEA. If we transfer data outside the EU/EEA, we ensure appropriate safeguards are in place, including adequacy decisions or standard contractual clauses approved by the European Commission.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

• Contact Enquiries: Up to 3 years from last contact to maintain service continuity
• Website Analytics: Up to 26 months as per Google Analytics retention settings
• Legal Documentation: As required by Irish and EU legal obligations
• Marketing Communications: Until you withdraw consent or unsubscribe

Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Access: Request access to your personal data and information about how we process it
• Rectification: Request correction of inaccurate or incomplete personal data
• Erasure: Request deletion of your personal data in certain circumstances
• Restriction: Request restriction of processing in certain circumstances
• Portability: Request transfer of your data to another organisation
• Objection: Object to processing based on legitimate interests or for marketing purposes
• Withdraw Consent: Withdraw consent at any time where processing is based on consent

Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure data storage, access controls, and regular security assessments.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date.

Contact Information

If you have questions about this privacy policy, wish to exercise your rights, or need to contact us regarding data protection matters, please reach out through the following channels:

• Privacy Email: privacy@deltahubluae.world
• General Contact: contact@deltahubluae.world
• Phone: +353 613213906
• Post: deltahubluae Ltd, Dame Street 105, Limerick, V96 9051, Munster, Ireland

Supervisory Authority

You have the right to lodge a complaint with the Irish Data Protection Commission if you believe we have not handled your personal data in accordance with applicable data protection laws. You can contact them at www.dataprotection.ie.