Help Center

Our platform seamlessly connects with major LMS platforms including Moodle, Blackboard, Canvas, and Brightspace through secure APIs and data connectors. The integration process typically takes 1-2 weeks and includes:

• Secure API authentication setup
• Data mapping and synchronisation configuration
• Testing and validation of data flows
• Staff training on the integrated system

Our technical team handles the entire integration process with minimal disruption to your current workflows.

Our platform can analyse comprehensive educational data including:

• Student engagement metrics (time spent, clicks, interactions)
• Assessment performance and progression data
• Learning pathway completion rates
• Content effectiveness and usage patterns
• Discussion forum participation and collaboration metrics
• Video and multimedia content consumption data
• Assignment submission patterns and timing

All data analysis complies with GDPR and educational privacy regulations.

The timeline for seeing actionable insights depends on your implementation tier:

• Initial Setup: Basic dashboards available within 48 hours of data integration
• Comprehensive Analytics: Full insights and recommendations ready within one week
• Predictive Models: Advanced ML-powered predictions available after 2-4 weeks of data collection
• Ongoing Updates: Real-time analytics refresh every 15 minutes during active periods

Historical data analysis can provide immediate insights if you have existing educational data to import.

Absolutely. We maintain strict GDPR compliance and educational data protection standards:

• Data Encryption: All data is encrypted in transit and at rest using industry-standard AES-256 encryption
• Access Controls: Role-based access with multi-factor authentication for all users
• Data Minimisation: We only collect and process data necessary for analytics purposes
• Regular Audits: Quarterly security audits and penetration testing
• Data Rights: Full support for student data subject rights including access, rectification, and erasure
• Data Processing Agreements: Comprehensive DPAs with all educational institution clients

Our platform is hosted on EU-based servers and all data processing occurs within the European Economic Area.

We employ multiple layers of privacy protection:

• Data Pseudonymisation: Student identifiers are replaced with anonymous tokens for analytics processing
• Aggregated Reporting: Most reports show aggregated data rather than individual student information
• Minimum Group Sizes: Individual data is only shown when groups contain at least 10 students
• Role-Based Visibility: Educators only see data for their own courses and students
• Consent Management: Students can opt out of analytics processing at any time

Individual student data is only accessible to authorised educational staff with legitimate pedagogical interests.

Yes, our platform provides comprehensive dashboard customisation:

• Educator Dashboards: Focus on class performance, individual student progress, and content effectiveness
• Administrator Views: Institution-wide metrics, resource utilisation, and strategic insights
• Student Portals: Personal learning analytics, progress tracking, and goal setting tools
• Department Heads: Programme-level analytics and comparative performance metrics
• Custom Widgets: Drag-and-drop interface for creating personalised dashboard layouts

All dashboards are mobile-responsive and can be accessed from any device.

Our AI-powered predictive analytics include:

• At-Risk Student Identification: Early warning systems that identify students likely to struggle or drop out
• Performance Forecasting: Predictions of final grades and assessment outcomes based on current progress
• Engagement Predictions: Identification of students likely to become disengaged
• Intervention Recommendations: Suggested actions to support struggling students
• Resource Optimisation: Predictions about content effectiveness and resource allocation
• Learning Path Optimisation: Recommendations for personalised learning sequences

All predictions include confidence levels and are designed to support, not replace, educational judgement.

We provide comprehensive training and ongoing support:

• Initial Training Sessions: On-site or virtual training for administrators, educators, and technical staff
• Role-Specific Training: Customised sessions for different user groups and responsibilities
• Documentation: Comprehensive user guides, video tutorials, and best practice resources
• Ongoing Support: Email and phone support during business hours
• Regular Check-ins: Quarterly reviews to optimise platform usage and address questions
• Community Forums: Access to user community and knowledge sharing platform

Professional and Enterprise tier clients receive dedicated account management and priority support.